FAQs

Moderndipity partners with both local and global merchants and artisans in order to provide you the best prices and the most interesting products. This means that some items may ship from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

Many of our Items ship directly from our partners in these countries. Therefore your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way. When your order ships, you will have receive a Shipping Confirmation email from support@moderndipity.com with your tracking number in it.

We offer international shipping options too - no matter where you are, you can buy from us!

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation!

Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

No worries! contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

Send us an email via this form and we'll get back to you as soon as we can.